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IA

The internal assessment: business research project

Assessment · SL and HL

The internal assessment (IA) is a business research project: a report of up to 1800 words on a real issue facing one real organization, analysed through one key concept and based on three to five supporting documents. The requirements are the same at SL and HL. This page covers the rules, the seven criteria, how to choose a question and documents, and a worked plan.

🎯What this page covers

  • The requirements and weighting of the business research project.
  • Choosing a research question, an organization, a key concept and supporting documents.
  • The seven assessment criteria (A to G) and what the top levels need.
  • A worked plan for a project, from question to conclusion.

📚The requirements

The task
a research project on a real business issue or problem facing a single organization, using one key concept as a lens. Maximum 1800 words. About 20 teaching hours.
Weighting
SL 30%; HL 20%. 25 marks. Marked by your teacher and moderated by the IB.
  • Research question: can look forward (“Should…?”, “How can…?”) or backward (“How successful was…?”, “To what extent did…?”). It may relate to any part of the syllabus. Your teacher approves it before you start.
  • One organization: the project refers directly to one business, though it may consider industry-wide issues that affect it.
  • One key concept: change, creativity, ethics or sustainability, stated on the title page. It may or may not appear in the research question.
  • Three to five supporting documents, primary and/or secondary, from which most of your information comes. They must be published within three years of submission, chosen by you (not given by the teacher), ideally no more than about five A4 pages each, with the relevant parts highlighted and labelled “Supporting document 1” and so on. At most one may be a transcript of video or audio from a reliable source.
  • Primary documents (surveys, interviews, focus groups) must include the blank questionnaire or questions and a summary of responses.
  • Referencing: in-text citations and a bibliography. Textbooks and class notes must be referenced but do not count as supporting documents.

What counts towards the 1800 words

Not counted: acknowledgments, contents page, tables of statistical data, diagrams and figures, equations and calculations, supporting documents, citations and footnote references, bibliography. Counted: everything else, including definitions and quotations. Moderators stop reading at 1800 words, so anything beyond earns nothing.

Structure

  1. Introduction: background on the organization, the issue, and your methodology (which documents, why).
  2. Main body: findings from the supporting documents, analysed with business tools and theories, with the key concept integrated throughout. Evaluate: strengths and weaknesses of each position, assumptions, implications.
  3. Conclusion: explicitly answers the research question, with no new facts, and notes what remains unanswered.

The seven criteria (25 marks)

  • A: Integration of a key concept (5). Top level: the connection between the concept and the organization is analysed and integrated throughout, not just mentioned in the introduction.
  • B: Supporting documents (4). Three to five documents that are relevant, in depth, and give a range of ideas and views (not five items from the company’s own website).
  • C: Selection and application of tools and theories (4). Tools chosen and applied with clear relevance to the research question.
  • D: Analysis and evaluation (5). Effective use of data from the documents; thorough analysis and evaluation, with sustained integration of ideas and consideration of assumptions and implications.
  • E: Conclusions (3). Consistent with the evidence and explicitly answer the research question.
  • F: Structure (2). An appropriate, logical structure.
  • G: Presentation (2). A title page, an accurate table of contents, headings and sub-headings, and numbered pages.

F and G (4 marks) are the easiest marks on the whole course: check them before you submit.

✏️Worked example: planning a project

A student wants to write about a family-owned Balinese coffee chain with eight cafés that has started charging customers for takeaway cups and offering a deposit-return cup scheme. Plan a project that can reach the top levels.

Research question: “To what extent has the deposit-return cup scheme improved the competitiveness of [the chain] since 2025?” Backward-looking, about one organization, specific and answerable with evidence.

Key concept: sustainability, stated on the title page, analysed in every section: the environmental aim, its costs, and whether a sustainable practice can also be a competitive advantage.

Supporting documents (range of views):

  1. An interview with the operations manager (questions and summary attached): costs, cup return rates, staff workload.
  2. A customer survey of 60 people (blank questionnaire and tally attached): awareness, satisfaction, willingness to pay.
  3. A local news article on Bali’s single-use plastic regulations and cafés’ responses (external view).
  4. The chain’s sales summary before and after the scheme (from the owner).
  5. A report on consumer attitudes to sustainable packaging in Indonesia (industry context).

Tools and theories: SWOT of the scheme; STEEPLE (legal and environmental drivers); descriptive statistics on the survey; ratio or contribution analysis of the cup charge; Porter’s differentiation (HL); stakeholder analysis.

Plan of words: introduction and method about 250; findings and analysis about 1250 (costs and operations, customers, competitors and regulation); conclusion about 250; leave 50 in reserve.

Conclusion shape: answer “to what extent” directly (for example, “to a moderate extent: loyalty and image improved, but margins fell and return rates are low”), and note limits (a small, convenient sample; one year of data).

Check it. Could someone mark criterion A from any single page of the project? If the concept only appears in the introduction and conclusion, it is not integrated.
A question that is too broad or not about one business. “Is sustainability good for Indonesian cafés?” cannot be answered from five documents and is not about a single organization.

📝Practise

Test your understanding of the rules, then reveal the answer.

1. A student uses a company’s annual report from five years ago as a supporting document. Is this allowed?
No. Supporting documents must be published within a maximum of three years before submission. Use a recent report instead.
2. Is “How can Indonesian airlines attract more tourists?” a suitable research question?
Not as written: it covers a whole industry. It must be about one organization, for example “How can [a named airline] increase its share of the Bali–Australia route?”. Industry issues can still be discussed where they affect that airline.
3. Which of these count towards the 1800 words: a SWOT table, a definition of “market share”, a bibliography?
Only the definition counts (definitions and quotations are included). Diagrams and figures such as a SWOT table, and the bibliography, do not.
4. A student chooses five documents, all from the company’s website. Which criterion suffers, and why?
Criterion B: the top level needs documents that provide a range of ideas and views. Company sources present one (favourable) view; add independent news, customer research or competitor data.
5. Can a student use both ethics and sustainability as key concepts?
No. The project must use only one key concept as its lens, clearly indicated on the title page.
6. Suggest a research question on change for a hotel, and two supporting documents that would give different views.
“Should [hotel] replace its front-desk staff with a self check-in system?” Documents: an interview with the general manager (the business case) and a guest survey or online review analysis (customers’ view); a third could be an industry article on hotel automation, and a fourth a staff interview.

🔗Go deeper — other people’s work

These are external resources, not mine. If one stops working, tell me and everything above it on this page still stands.

  • The IB Business management guide (first assessment 2024) — the IA requirements and criteria in full.
  • The IB’s Effective citing and referencing — how to reference supporting documents.
  • Your teacher — who must approve your research question and will comment on one draft.